My Website Is Down, What Do I Do?

No matter who develops or hosts your site, there will inevitably be times when you have trouble accessing your site. There are many factors that affect the availability of your site, including the following:

  • Your computer
  • Your web browser
  • Your Internet connection
  • The server hosting your site
  • Large-scale network failures or power outages
  • The programming that makes your site function

If your site appears to be unavailable, it's important to find out why, and in many cases it will be necessary to contact your hosting provider so they can make sure there are no problems with the server your website is on, or the site itself.

Before contacting your hosting provider to report that your site is down, make sure to take the following steps, which can often reveal or even resolve the problems you're having:

  • Check your Internet connection by attempting to visit another website, such as Google.
  • Refresh the page you're attempting to visit by clicking on the Refresh or Reload button in your browser, or by pressing the F5 key on your keyboard.
  • Close all brower windows and then open a new browser window after the others are closed.
  • Use a proxy service to see if your site is accessible via a third-party connection. We recommend the "Try it Free" option from Megaproxy.

If these options fail, call your hosting provider, who will probably be able to get you back online within the next 15 minutes unless there's a problem outside of their control. Do not e-mail your provider unless you have no other option, because it's quite possible that your e-mail or the provider's e-mail is down as well, not to mention the likelihood that you'll get a slower response.

It might be time to find a new web hosting provider if...

  • Your provider is not easily reached by phone.
  • You experience multiple outages in a month.
  • Your provider doesn't back up your site, data, and e-mail on a regular basis.
  • Your site consistently loads slowly.

Frustrated with your current provider? We can help.

At Midwest New Media, reliability is of utmost concern, and it shows:

  • All servers are backed up on a nightly basis, and we keep backups for six days.
  • Outages are rare; the majority of our servers have never had downtime.
  • We are easily accessible by phone.
  • Whenever you do call, we will know who you are without asking for an account number or putting you on hold.
  • Our hosting services are backed by a 30-day money-back guarantee.

To learn how we can assist you in transitioning away from your old hosting provider, with no setup fees, just give us a call at 1-866-742-9150, or simply drop us a line if it's after business hours and we'll follow up with you promptly the next business day.


Please tell us about your project (scope, deadline, budget, questions, etc.) and we'll follow up ASAP, usually within one business day.