No matter who develops or hosts your site, there will inevitably be times when you have trouble accessing your site. There are many factors that affect the availability of your site, including the following:
- Your computer
- Your web browser
- Your Internet connection
- The server hosting your site
- Large-scale network failures or power outages
- The programming that makes your site function
If your site appears to be unavailable, it’s important to find out why, and in many cases it will be necessary to contact your hosting provider so they can make sure there are no problems with the server your website is on, or the site itself.
Before contacting your hosting provider to report that your site is down, make sure to take the following steps, which can often reveal or even resolve the problems you’re having:
- Check your Internet connection by attempting to visit another website, such as Google.
- Refresh the page you’re attempting to visit by clicking on the Refresh or Reload button in your browser, or by pressing the F5 key on your keyboard.
- Close all brower windows and then open a new browser window after the others are closed.
- Use a proxy/VPN service or a third-party tool to see if your site is accessible via a third-party connection. If you search “is my website down” on Google you should find some free resources that will tell you if your website is unavailable for everyone.
If these options fail, call your hosting provider. Typically, a phone call or live chat (if available) will yield quicker results than email.
It might be time to find a new web hosting provider if…
- Your provider is not easily reached by phone.
- You experience multiple outages in a month.
- Your provider doesn’t back up your site, data, and e-mail on a regular basis.
- Your site consistently loads slowly.
Frustrated with your current provider? We can help.
At Midwest New Media, reliability is of utmost concern, and it shows:
- Servers are backed up on a nightly basis.
- Outages are rare; the majority of our servers have never had downtime.
- We are easily accessible by phone.
- Whenever you do call, we will know who you are without asking for an account number or putting you on hold.
To learn how we can assist you in transitioning away from your old hosting provider, with no setup fees, just give us a call at (513) 742-9150, or simply drop us a line if it’s after normal business hours.